Studio troubleshooting: when something in the editor looks broken

Fixes for common problems in the PPC Ad Editor editor.

A field turns red or will not take more text

Check its count, such as 28/30. Most fields stop at the limit, including when you paste, so extra characters are not kept. Responsive search headlines and descriptions, YouTube text, and LinkedIn headlines and descriptions let you type past the limit instead. The field and its count turn red until you shorten it. See Character limits the editor enforces.

An AI draft failed or stalled

If a whole-preview draft fails, the bell shows Generation Failed. The Previews list shows Generation Failed or Generation Stalled with a Retry button. Click Retry, or start again with a different Website URL. If Suggest copy says Replace the placeholder URL, put the real final URL on the ad first. If a Get more AI credits window opens, you have used this month's AI credits.

Export or Approval is missing

Export is on every plan, Free tier included. It shows only on responsive search, responsive display, and Performance Max previews, and not for someone who can only view the preview. Approval is a Studio feature. It is not included on the Free tier.

My video will not upload or add

As of 21 October 2026, Meta and LinkedIn video takes an MP4, MOV, or WebM file up to 100 MB, or a YouTube, Google Drive, or Dropbox link. A Drive or Dropbox file must be shared as Anyone with the link. If the editor says This video uses a format browsers can't play, export it as H.264 MP4. If it says This video would put the account over its video storage limit, the account has used its video storage, which is capped per account by plan. A YouTube link does not count. Removing a video from a preview does not free its space straight away: a stored video no preview uses is deleted once it is 30 days old. See Upload a video to a Meta or LinkedIn ad for every message.

A Meta carousel card and a YouTube ad take a YouTube link only. Any other link there says Paste a valid YouTube URL (watch, youtu.be, or Shorts).

An image will not upload

If your picture or logo says too large, it is over the limit. Images and logos must be JPEG, PNG, GIF, or WebP, up to 20 MB each. A bigger file shows a message that ends Maximum file size is 20 MB. Make the file smaller and try again. SVG logos are not accepted.

A file that is not a picture, such as a PDF or a renamed document, is turned away with Use a JPEG, PNG, GIF, or WebP image. Export the picture in one of those formats and upload it again.

If you see That upload could not be verified. Try again., the upload did not finish reaching your account. Upload the same file again. Nothing was saved from the failed try.

An X or Reddit field says someone else updated it

When you and a teammate edit the same X ad or Reddit ad at once, a field you did not change no longer replaces their newer text. If you changed the field too, a note says Someone else updated this field. Your text is still here. If you and a teammate edited the same ad at the same time and got a warning, this is it. Click Keep mine to keep what you typed, or Use the latest to take your teammate's version.

A placement is missing from the preview

It may be hidden. On responsive display, Performance Max, and Demand Gen, switch the toggle at the top to Editor. A hidden placement shows dimmed with Hidden from preview. Click the eye on it to show it again. See Placements.

I cannot add another campaign, ad group, or ad

The Free tier includes 2 campaigns per preview, 2 ad groups per campaign, and 2 ads per ad group. One more opens Ready to build the full ad?. Delete or trash one to free its slot, or upgrade to Studio. See Campaigns, ad groups, and ads in the editor.

Restore asks me to upgrade

Restoring from trash brings the item back into your Free limits. If there is no room, an upgrade box opens and the item stays in trash. See Trash.

The Google Ads import stops

If the window says Google Ads access wasn't allowed, reconnect that Google login and allow Google Ads access, then pick the account again. If it says Couldn't load accounts, try again in a moment. If it says No Google Ads accounts on this login, click Refresh list or use another Google login. If a login row says Disconnected · Reconnect, click it to reconnect in the same window. The import only downloads into a preview. The Free plan can import from one linked Google Ads account, and Studio can link as many as you need.

My client opened the share link on a phone and sees no ad

Share links opened on a phone or a tablet show the ad first, in every format. A link that showed an empty page or only a loading screen on a phone before 16 October shows the ad now. Ask your client to reload the page. If a sheet or the comments seem stuck over the ad, the phone's Back button closes them.

If the page still shows no ad, open the same link on your own phone. On a Programmatic preview, a placeholder shows until the ads load. Check that the preview still has ads. A page that says This link no longer works means the link was replaced, so send the current one from Copy client link.

My preview or share link shows example.com instead of my website

When an ad has no business name, the preview and the share link show the domain of the Final URL you typed, such as yourbrand.com. They no longer fall back to example.com after you change the Final URL. To show a name instead of the domain, type a Business name on the ad, or pick one from the asset library.

A new ad can start with https://www.example.com in the Final URL. Replace it with your own page. A ChatGPT, X, Reddit or Microsoft Ads search ad starts with the Final URL empty instead.

A preview says Couldn't load this. Please retry shortly.

The preview could not load on our side. It is not something you did, and your work is not lost. The problem is reported to the team automatically. Wait a minute and reload the page. If it keeps happening, contact support.