Studio

Build ad previews, share them with your team and clients, and export them from the editor.

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Common questions

Where are my assigned dashboards after I accept?

In the workspace that invited you, not in your own. Accepting switches you into that workspace and opens its Dashboards page.

Why does it say Email mismatch?

You are signed in with a different address from the one the invitation was sent to. The page says which address is signed in and which was invited. An invitation only works for the address it was sent to. Under Choose an option to continue, click Log out and try again. Or click Login with, or Create account with, followed by the invited address.

Why does it say Invalid Invitation?

The invitation can no longer be used. The page says why:

What is a Join link?

A Join link adds you to a whole workspace, not one dashboard. The page says Join, followed by the workspace name.

Where are previews shared with me?

There is no separate Shared with me list. A preview someone shares by link opens from that link, with no account needed, so keep the email or message it came in. Previews in a workspace you joined are on that workspace's Dashboards page. An old Shared previews address opens Dashboards.

What is the Who's working on this with you? step?

Some new workspaces see this step right after sign-up, marked Step 3 of 4. Type addresses under Email addresses, pick Invite as Editor, Commenter or Admin, and click Send invites & continue. Or click Skip for now to go straight to building. A seat bar shows how many seats are used and left.

Does it cost anything to join a workspace?

No. Accepting an invitation is free. Seats belong to the workspace that invited you. Free includes 2 seats, the owner and one teammate. If the workspace needs more seats, its Owner or Admin adds them from its plan, not you.

Which channels and formats can I preview?

Pick a channel in New Preview to create a preview in one of these formats.

Can I preview X (Twitter) ads?

Yes. Pick X Ads in New Preview. X was formerly Twitter. An X ad is a promoted post with an image or a video, and you can share it and collect comments like any other preview.

Is X in The Lab?

No. X ads are live in New Preview, so they are not in The Lab. The Lab, under Manage workspace, lists channels that are not in the app yet, such as TikTok, and you can add yourself to a list there. Pinterest is not in the app yet. The sign-up channel list marks it Soon.