Account, billing and Albert
Sign-in, checkout and payments, Ask Albert, and how the products work together under one account.
How-to guides
- After you payJust paid? Here is what happens now. After checkout you land on a confirmation page. What it says depends on how you bought.
- Cancel a product or end a trialWant to stop paying for Ad Recap, Budget Pacer or another product? You can cancel one product and keep the others.
- Give feedback or suggest a featureHow do I give feedback, suggest a feature, or tell you what to add? Click Give feedback at the top right of Budget Pacer, Ad Recap, AdScanner or AdMinerX.
- Change your password: Login & securityWant to change your password while you are signed in? Open Settings, click Login & security, then click Change password next to your email.
- Settings for a productEach product's Settings page holds your profile, the people on the workspace, integrations, and API keys.
Guides
- Budget pacing calculator on our websiteThe Budget Pacer page on ppcadeditor.com, at /tools/budget-tracker/, has a free pacing calculator.
- ChatGPT Ads Manager guide on our websiteI read your ChatGPT Ads Manager guide. What can I do in PPC Ad Editor?
- Negative Keywords, Insights, Performance Anomaly: not available yet, and their pages on our websiteI joined the waitlist for Negative Keywords on your website. Can I use it? Not yet.
- Do you have an Enterprise plan?Yes. Enterprise is arranged with our sales team, not bought in checkout. Start on the Enterprise page of our website, ppcadeditor.com/enterprise/.
- Try the products before you sign up: the Examples pageWant to try PPC Ad Editor without an account? The Examples page on ppcadeditor.com, at /examples/, lists live examples of the editor, Budget Pacer, Ad
- The Facebook and Instagram ad mockup page on our websiteIs there a free Facebook ad mockup generator? Yes. The Facebook and Instagram ad mockup generator page on our website shows what a Facebook or Instagram ad
- The Features page on our website, How it worksWhat is on the Features page, the how it works page of our website?
- Free ad mockup tools on our websiteYes, ppcadeditor.com has free ad mockup tools that run in your browser, with no account. You type your copy and the mockup changes as you type.
- The five productsPPC Ad Editor is a suite of five products under one sign-in. The signed-in app opens on Studio, the ad editor.
- Partner and affiliate program on our websiteDo you have an affiliate or partner program? Our website has a Partner page at ppcadeditor.com/partner/.
- Pharma ad copy generator on our websiteThe pharma ad copy generator is a free tool on ppcadeditor.com, at /tools/pharma-ad-compliance/.
- The pricing page bundle builder on our websiteThe pricing page on ppcadeditor.com, at /pricing-plans/, has a bundle builder.
- Roadmap and feature votes on our websiteWhere can I see your roadmap? It is at ppcadeditor.com/roadmap/, linked as Roadmap in the website footer.
- Security page on our website: what is true in the app todayRead the Security page on our website and want to know what the app does? The page is at ppcadeditor.com/security/.
- The What's New page on our websiteRead something on the What's New page on your website, ppcadeditor.com/whats-new/, and want to know how it works in the app?
Reference
Questions and answers
- Is PPC Ad Editor Google's Ad preview and diagnosis tool?No. Google's Ad preview and diagnosis tool and PPC Ad Editor do different jobs.
- The Knowledge Base page on our websiteWhy do the articles in your knowledge base not open? The Knowledge Base page on our website, ppcadeditor.com/knowledge-base/, is a list of topics, not a
Troubleshooting
Common questions
I bought a product. What does the confirmation page mean?
After checkout in the app, the Confirmed page opens.
I closed the payment page without paying. Did it charge me?
Nothing is charged. Back on Billing, a message says Checkout canceled. No changes were made to your subscription. If you started checkout from a preview, you go back to it.
I upgraded to Studio Pro. Where do I land?
You come back to Billing in Manage workspace and see Welcome to Studio!, then You're now on the Studio plan!. If it says Payment received, but Studio isn't active yet, refresh Billing or contact support, and do not pay again. If it says We couldn't confirm your Studio upgrade, refresh the page. If you are still on Free, contact support and do not pay again.
I just paid. Why did it take me to the first-ad screen?
If you bought Studio before building a real ad, Studio takes you from Billing to the first-ad screen, with a note that you're now on your new plan and Let's build your first ad. A sample ad does not count as a real ad. If you already have a real preview, or you started checkout from a preview, you stay on Billing or go back to that preview.
How do I use the pacing calculator?
Your numbers stay in your browser, so they are still there when you come back.
How does the calculator work out pace?
It uses straight-line pacing over a 30-day month. Today does not count yet, so on day 9 it compares your spend with the ideal spend for 8 full days. Pace between 95% and 105% reads On pace. On day 1 there are no full days yet, so it shows No completed days yet.
Which pace words does the website calculator use?
The calculator now uses the same five words as Budget Pacer. Between 95% and 105% of ideal pace it says On pace. Between 105% and 115% it says Spending a bit fast, and between 80% and 95% it says Spending a bit slow. Above 115% it says Spending too fast, and below 80% it says Spending too slow. The stamp on the card reads ON PACE, A BIT FAST, A BIT SLOW, TOO FAST or TOO SLOW to match.
Why does Budget Pacer show a slightly different pace from the calculator?
The bands are the same, but the calculator counts every month as 30 days. Budget Pacer uses the real number of days in the month and reads your real spend from your ad accounts, so its percentage can differ by a point or two near the edge of a band.
What happens when I click Track this automatically?
A sign-up window opens, See this dashboard with your real numbers. Click Continue with Google, or type your work email and click Create account. After you sign up, PPC Ad Editor shows Setting up Budget Pacer... and takes you to Budget Pacer instead of the ad editor, where you connect Google Ads or Microsoft Ads and build trackers. The numbers you typed in the calculator do not carry over, because Budget Pacer reads your real spend from your ad accounts.
Does the calculator change my campaigns?
No. The calculator only does math on the numbers you type. Budget Pacer itself reads spend from your ad accounts and never edits campaigns, budgets or bids.