After you pay

Just paid? Here is what happens now. After checkout you land on a confirmation page. What it says depends on how you bought.

I bought a product. What does the confirmation page mean?

After checkout in the app, the Confirmed page opens.

• Payment is being confirmed means your card is being charged now. Everything unlocks the moment the invoice clears, usually in a few seconds. Nothing else is needed from you.
• The product name followed by is live means it is ready. For two or more products, the title reads You're on, then the product names.
• When you added a product to an existing bill, the page says how much was charged to which card, and what your monthly bill is from the next renewal date.
• When a multi-product discount applies, the page says the discount is on your next invoice. For two products it reads Both products are active, and the 15% multi-product discount is on your next invoice.
• When a promo code is still running on your bill, the page says the code continues until a date and the multi-product discount starts after it ends.
• Otherwise it says Everything unlocked straight away. Your next invoice shows the prorated amount.

Click Back to where I was to return to the thing you were doing before checkout, or to the product you bought. Click View billing to open the Billing page.

On the Billing page, a product that is still settling shows Payment pending and Unlocks as soon as the invoice clears.

I closed the payment page without paying. Did it charge me?

Nothing is charged. Back on Billing, a message says Checkout canceled. No changes were made to your subscription. If you started checkout from a preview, you go back to it.

I upgraded to Studio Pro. Where do I land?

You come back to Billing in Manage workspace and see Welcome to Studio!, then You're now on the Studio plan!. If it says Payment received, but Studio isn't active yet, refresh Billing or contact support, and do not pay again. If it says We couldn't confirm your Studio upgrade, refresh the page. If you are still on Free, contact support and do not pay again.

I just paid. Why did it take me to the first-ad screen?

If you bought Studio before building a real ad, Studio takes you from Billing to the first-ad screen, with a note that you're now on your new plan and Let's build your first ad. A sample ad does not count as a real ad. If you already have a real preview, or you started checkout from a preview, you stay on Billing or go back to that preview.

I paid from the demo without an account

Checkout from the demo opens a Finishing setup page with your receipt and a short checklist.

1. The receipt first reads Confirming your payment…, then Payment confirmed with the plan, the monthly price and receipt emailed. For Studio Pro the receipt shows $149/mo.
2. Workspace created means your ad and your purchase are saved to your email.
3. Under Choose a password for next time, type a password and click Save & open my ad. A good password has 8+ characters with a capital letter and a number. You are already signed in on this browser. The password is only for coming back.
4. Your ad opens in the editor, where you left it in the demo.

The email I paid with already has an account

The checklist says Purchase attached to your account. Under Sign in to open it, enter that account's password and click Sign in & open my ad. Signing in never re-charges anything. Click Forgot password? to get a reset link.

Setup is taking longer than usual

If the page says Confirming your payment is taking longer than usual, or Signing you in is taking longer than usual, nothing is lost. The page keeps trying in the background and moves on by itself when it works. You can also click Email me a sign-in link, click Sign in with password instead, or click Message support to have the team finish it with your order attached.