How to Fix Google Ads Disapproved Due to Malicious Software
  • April 20, 2021
  • PPC

How to Fix Google Ads Disapproved Due to Malicious Software

Are your google ads disapproved due to malicious software?

It’s not a rare occurrence for plenty of advertisers, but it can put a wrench on your marketing campaign. If you already invested in your online advertising strategy, you must fix it fast. Otherwise, you’ll lose credibility and momentum.

Without technical expertise, you might feel overwhelmed. Worry not, since this guide will help you learn how to fix malicious or unwanted software errors.

So, let’s dive into the ways to fix errors due to Google ads malicious software

Troubleshoot for malicious or unwanted software in Google Ad

Let’s say your ad was disapproved for malicious software, and you must look for the problem source. This ensures your appeal to Google is valid and it’s not an ad disapproved malicious or unwanted software. Start looking through the following:

1. Files and Databases

Use a Google AdWords malware scanner to find Adwords disapproved ads malicious software. It helps identify whether important changes happened to fix google ads malicious software. Look for certain alterations that happened before Google disapproved your ads. 

2. Google Console

Look for signs that Google blacklisted your website. If your business uses PPC, familiarize yourself with the Google Search Console. It’s a platform that alerts you of any potential ad violations.

At the same time, the Search Console gives invaluable data insights. It helps you analyze and learn methods to improve your website.

3. Website Plugins

Is your website running on WordPress? Check your plugins to see if they’re the cause of your website’s malicious content. It’s a faster method of checking instead of pouring over raw code for a few hours.

4. Hosting Provider

If you’re working with a reputable provider, they’ll scan your website for google ads disapproved malicious or unwanted software. It frees you from the technical aspects of scanning for malicious content. Consider asking your hosting company when Google disapproves of your ads.

After cleaning the malicious software, you must now work to recover your ads. Here is your solution to solve google ads malicious software:

5. Contact the Google Ads Support Team

Your first move is to communicate with the Google Ads support team about the google ads disapproved malware software. It helps track all communications while keeping everything organized. Be sure to Call their hotline first.

To find the Google Ads support hotline, go to the Help icon. The number may vary depending on several factors. You’ll also see when they’re available for a live conversation.

After getting a support representative, tell them about your problem. Ask about the Google Ads malicious software policy while you’re at it. After that, request help to reactivate the google ads disapproved malware.

To be more specific, ask them to scan your website once more. They have no reason to disagree, so they likely will if you checked everything properly. This will increase your chances of getting reactivated.

After the scan, the representative will determine if your website is clean. If it’s the latter, they will send a list of problematic links. They’ll also attach some links that you must review.

7. Receive an Email with Suspicious Links

The Google support representative will send an email with suspicious links. If you have a compromised website, you’ll see lots of email links that won’t make sense.

For example, the email could contain links to JavaScript or image files. Don’t pay too much attention and focus on other things. The most important part of the email is the line of communication.

Look at the last part of the email after examining the links. It’s where they tell you what comes next. It’s not intuitive, so do your best to understand it.

8. Clean Errors Using Google Search Console

Google Ads uses the Google Search Console as its basis for every website’s security data. If you have a profile for your domain, log in there. Go to the dashboard, and you’ll immediately see security warnings.

If you don’t, go to Security and Manual Actions. Pick the Security Issues option. Click on the warning message for more information.

A button saying “Request Review” is there. If your website is free from malware, request the review. Otherwise, do everything in your power to correct your website issues.

After submitting the request, you’ll get an email after they conclude the review. The warning message in the Google Search Console will go away as well. Some cases take less than 24 hours to finish, but it depends on your website’s size.

9. Screenshots as Evidence

Take screenshots of your domain to prove that it’s clean. Submitting them to Google lets them know that your ads are ready for reactivation. To better prepare yourself, learn more about Google Ads Editor’s features.

Take a screenshot of your Google Search Console’s Security Issues page. It must show that the domain is clean and free from issues. Ensure that your domain name is visible when sending the photo.

After that, get a screenshot of a third-party website’s security scan. Pick well-known brands in the security industry. Get them to scan your site to ensure everything is in order.

Sometimes, the results are too long for screenshots. Either take multiple screenshots or use certain tools to export the result page as a PDF.

10. Contact Google Once More

Use the email you received from Google to send the screenshots for proof that there are no Google Adwords malicious threats. Inform them about the site’s cleanliness. Request another review to ensure everything is in order.

Be patient since the process will take time. Sometimes, it will take over 24 hours before you can run ads once again. Keep watching your account since they may get approved faster than getting a reply.

If you don’t see ads running within 36 hours, call the support team again. Tell them about your submitted evidence. The representatives can dispatch the process if you let them review the evidence.

Fix Google Ads Disapproved Due to Malicious Software Right Away

The most important takeaway is that you must fix your website problems first. If you request a review, it’s pointless. Do it whenever you get alerts about Google Ads disapproved due to malicious software.

Now that you know how to fix your Google Ads, do you need help with your PPC campaign? Use our contact form to get in touch today. 

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by albert somlith